How much is the shipping cost?
Great News! We Offer Free Shipping Across All of America! So, you don't have to worry about any extra costs when you order from us.
What is the Delivery Time?
Typically, our delivery time is 4-7 business days. In some cases, there may occasionally be slight delays due to customs processing. (Note: No customs fees apply!)
How Will My Package Be Shipped?
Generally, we ship all our products and orders via DPD or FedEx. However, the choice of shipping company may vary in certain cases depending on the order volume or special transports. Other popular carriers like UPS and USPS may also be used to ensure timely and reliable delivery.
Service, Return & Exchange
What Payment Methods Can I Use?
We offer you 100% secure and encrypted payment options. The most common include:
- PayPal
- Credit Card
- and more...
Change of Data
For changes to the billing address or to adjust the delivery address of an existing order, please contact our customer service using our contact form or via email at service.backmakers@gmail.com
Haven't Received an Order Confirmation?
Occasionally, our order confirmation emails may be marked as spam by some email providers. Please check your spam folder first.
If you still can't find the order confirmation there, please contact our customer support via our contact form.
Your Right to Cancel
Are you dissatisfied with your order or have you noticed any quality defects?
Contact us within 14 days via our customer support to initiate a smooth return or exchange process.
When Will a Refund Be Issued?
Once your return arrives at our warehouse, it will be inspected. After this routine process is completed (1–2 business days), a credit will be issued to the payment method used for your order within 21 days.
